SoftSurround System™ Inserts
Free Shipping on All US Orders Over $200 + Easy Returns/Exchanges
Exchange & Returns Policy
Exchange
Customers are given one (1) included exchange per order on all full-price items (see below for items on sale*). Additional exchanges are always available by placing a new order at antoniasaintny.com or by contacting us for assistance. Shoes eligible for exchange or refund must be:
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1)
Returned unworn, only worn inside and on carpeting without any marks
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2)
Within the original boxes
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3)
Postmarked within 30 Days from delivery
All items 50% off or greater are FINAL SALE/NO EXCHANGES OR REFUNDS, with the the one exception being sales that clearly state on each product page that one exchange is included, final sale. .
Returns
You may return eligible shoes* (see below for exclusions!) for a full refund if following the return policy detailed at the link below, minus a return handling fee of $10.00 USD per pair that will be saved on your account as a credit (can be used for any future purchases). This will be deducted with applicable return shipping costs from your refund once the returned shoes have been received and processed.
Note: Exchanges do not incur a restocking/handling fee. Only when an exchange results in a return for a full refund* will there be a handling fee.
If your returned shoes return to us visibly worn and damaged, your shoes will either be sent back to you (US-based customers), or quarantined in order to be refurbished. If refurbishment is necessary, a 30% USD refurbishment fee from the cost of each pair at full price will be incurred in order to repair the shoes, in addition to the handling fee and applicable shipping costs.
*All shoes 40% off or greater can not be returned for a refund but do include one exchange if needed in order to find the best fit, and are final sale.*All shoes 50% off or greater are FINAL SALE/NO EXCHANGES OR REFUNDS with the one exception sales that clearly state on each product page that one exchange is included, final sale.
For more view our full USA or International policy
New! Get all the cushioned, dual-layered foam support of our patented SoftSurround System underfoot as a pair of inserts that you can place within your favorite shoe styles.
This pair of inserts in the size you need below, is ideal for any of your boots, booties, or any other closed upper shoe (zipped, laced, slip-on), that has a 1" or higher heel.
You will get all the benefits of:
- Dual-Layered foam support (hello bounce/rebound effect!)
- Triple cushioning under the ball of your foot (no more stinging pain!)
- Deep Heel Cup for stability
- Support for your Medial/Inner arch
- Support for your Lateral/Outer arch
- Support for your Transverse arch
Comes in Rounded Toe.
Take out any removable inserts of your other favorite shoes and put this pair in their place.
Sizing Tip: Order your favorite closed upper shoe styles (from other brands) a half size larger to allow for enough room to fit the insert.
Sizing Tip for High Heels: You may need to order your high heels a full size larger to allow for enough room to fit the insert (does NOT apply to the heels on our website - those include built-in inserts and the entire SoftSurround System)
*Due to these being placed in one's personal shoes, inserts are FINAL SALE, no returns*
Gift Cards
Know someone who would benefit from shoes like these? We’ll send you a digital gift card in any amount you wish.
Uh oh! If you delete, you will only get ONE shoe. Are you sure you want to do this? You should have two items (one right, and one left) in your shopping cart for each pair of shoes.
KEEP PAIR (RIGHT + LEFT)
ORDER ONLY ONE (SINGLE SHOE)
Uh oh! If you only add one shoe, you will only get ONE shoe. Are you sure you want to do this?
You will need to add another item if you want to create a pair (one right, and one left).
Create pair (right + left)
order only one (single shoe)