Returns & Exchanges


Return / Exchange Policy

We have a Best Fit Policy where we will exchange your shoes to find a better fit, and make your feet happy! Shipping is on us for the first exchange, and you can also exchange your heels for a flat, or your flats for a heel.

Shoes must be returned unworn, only worn inside and on carpeting without any marks, and within the original boxes, within 14 days from delivery to be eligible for any returns or exchanges. See below for other exclusions.

We believe strongly in finding a good fit for you however, so again, we would like to re-fit your original shoes to your feet and give you shoes that you will love!

*Please Note: As there are transaction costs and refund fees incurred by the company if an order is cancelled after purchase, refunds will be processed minus a small 5% fee on the purchase price that is not refundable or reversible. You can use this as a credit on your next order with us in the future.

Depending on how long the order was placed before delivery, there are also restocking fees, and if the shoes are more than 30 days from purchase have passed, the policy above of a partial refund will be provided on a case-by-case basis.

Please contact hello@antoniasaintny.com if there are any questions, and thank you!

 

Shipping Timeline for New Website Orders

Because the company is quite new and we are already working on Version 2.0 of both the heel and flat, timelines are not easily predictable currently. This will change in the near future, but as of right now, an additional wait is necessary, and will be well worth it!

The Victoria High Heels ordered from our website in the future will normally ship 2-3 weeks after you place your order. Currently, our next production run of Victoria High Heels for 2018 is slated for the the end of 2018, so the earliest shipments are looking to be in March 2019.

Our Jane Autumn Flats are scheduled to be shipped in early 2019, but in the future, will normally take just 2-3 weeks after purchase.

We will share updates directly if we have of any changes to this delivery timeline.

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