Returns & Exchanges


Return / Exchange Policy

We have a Best Fit Policy where we will exchange your shoes to find a better fit, and make your feet happy! Shipping is on us for the first exchange, and you can also exchange your heels for a flat, or your flats for a heel, additional charges may apply. 

Shoes must be returned unworn, only worn inside and on carpeting without any marks, and within the original boxes, postmarked within 14 days from delivery to be eligible for any returns or exchanges. Other exclusions may apply.

Shoes must be sent back to via carrier of your choice to: 

Antonia Saint NY Returns 
66 Willow Ave Unit B10 
Hoboken, NJ 07030 

Please send us tracking info once you have it. 

We believe strongly in finding a good fit for you however, so again, we would like to re-fit your original shoes to your feet and give you shoes that you will love!

*Please Note: As there are transaction costs, restocking fees and refund fees incurred by the company if an order is cancelled after purchase, refunds will be processed minus a small 5% fee on the purchase price that is not refundable or reversible. You can use this as a credit on your next order with us in the future.

Please contact hello@antoniasaintny.com if there are any questions, and thank you!

 

Shipping Timeline for New Website Orders

Because the company is quite new, timelines are not easily predictable currently. This will change in the near future, but as of right now, an additional wait is necessary, and will be well worth it!

Currently, our next production run of Victoria High Heels has been completed, so the earliest shipments for new website orders of the heels will be in Feb/March 2019.

Our Jane Autumn Flats are scheduled to be shipped in the middle of 2019 because this will be the first-ever production run. In the future, this will normally take just 2-3 weeks to be delivered after purchase.

We will share updates directly if we have of any changes to this delivery timeline. Please be sure to also add your name to the newsletter by filling out the section below with your email address. Emails will come from vip@antoniasaintny.com so also add that address to your address book. Thank you so much! 

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