The Victoria High Heels ordered from our website are scheduled to be shipped out at the end of March and in April 2018, and our Jane Autumn Flats are scheduled to be shipped in Spring 2018. We will share an update immediately if we have of any changes to this delivery timeline.
Return / Exchange Policy
We have a 100% Fit Guarantee Policy. We will exchange your shoes to find a better fit until we get the fit right, and your feet are happy! Because we are offering the Custom Fit service where you can submit your unique Fit Profile on both of your feet, we will have your measurements. If your measurements fall within our standard sizes in the three different widths we offer, and they are returned unworn, only worn inside and on carpeting without any marks, and within the original box, we will be able to offer a full refund within 30 days from delivery. Shipping is on us.
If for some reason, you decide the shoes simply aren't for you, we would be able to process a partial refund or exchange the heel for a flat. We will have the partial un-refunded amount accessible as a credit towards a future order of another style.
The reason why it can not be a full refund is that we do have to pay the workers who created the shoes for you, and we do have to pay for the materials which we use to make the shoes. As the company will be shouldering the shipping and other operational costs, we want to ensure that we have a sustainable business to serve everyone well, and for years to come! We hope you understand this mission and will find this fair.
We believe strongly in finding the perfect fit for you however, and we are dedicated to making you supremely happy. So again, we would like to fit these shoes to your feet and give you shoes that you will love.
Policy Update as of March 2018: As there are transaction costs and refund transaction fees if an order is cancelled after purchase, there is a 5% fee on the purchase price that is not refundable on all website orders.
Depending on how long the order was placed before delivery, there are also restocking fees, and if the shoes have already been made, the policy above of a partial refund will be provided on a case-by-case basis.