Returns & Exchanges

Return / Exchange Policy

We have a Best Fit Policy where we will exchange your shoes to find a better fit, and make your feet happy! Shipping is on us, and you can also exchange your heels for a flat, or your flats for a heel (additional charges or other exclusions may apply). 

To be eligible for any returns or exchanges, shoes must be

1) Returned unworn, only worn inside and on carpeting without any marks,

2) Within the original boxes,

3) Postmarked within 14 days from delivery.

*Please visit our Returns Center to begin an exchange or return.*

We believe strongly in finding a good fit for you, so if your issue is with the fit, we would like to re-fit your original shoes to your feet and give you shoes that you will love!

*Please Note: If an order is cancelled after purchases, there are transaction costs, restocking fees and refund fees incurred by the company, so refunds will be processed minus $28 that is not refundable or reversible. You can use this as a credit on your next order with us in the future.

Please contact us at or 718.705.8464 if there are any questions. We're here for you!

You can also visit our FAQ here.

Shipping Timeline for New Website Orders

The Version 2.0 Victoria High Heels are in stock, and being delivered to customers daily!

Our Jane Autumn Flats are scheduled to be shipped in October 2019 because this will be the first-ever production run. In the future, this will normally take just 2-3 weeks to be delivered after purchase.

We will share updates directly if we have any changes to this delivery timeline. Please be sure to also add your name to the newsletter by filling out the section below with your email address. Emails will come from so also add that address to your address book. Thank you so much! 

We reserve the right to update this return policy as needed. 

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