Returns & Exchanges International/Canada/Alaska/Hawaii

If you need USA, and APO/FPO Returns/Exchanges, click here.

International/Canada/Alaska/Hawaii - Exchange & Return Policy

You have 30 Days to return an item, and there are no exchanges, however you can still find the best fit by sending the item back for a refund and purchasing another. Exchanges are only possible by placing a new order. See below for details and how to submit a return/exchange. 

Shipping

Antonia Saint NY currently offers International shipping with a delay. International shipping costs (any shipping outside of the USA) will be calculated and displayed in your preferred currency, including all shipping costs from our warehouse in the U.S. to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.  

We do not offer free shipping to international destinations.

Shipping Timeline 

Due to the Coronavirus global crisis, shoes may be shipping with a delay after order is placed. 

As of the Warehouse Move of September/October 2020, some styles and sizes will be held until able to ship once the move is completed. We apologize for the inconvenience, but because of limitations on staffing under Covid/Osha regulations, the warehouse is only able to process so many items back into inventory each day. This is part of the reason for our Moving Sale - 30% off as a thank you for joining us during this time that has an additional wait built in. Thank you for your patience!

We will share updates directly if we have any changes to this delivery timeline. Please be sure to also add your name to the newsletter by filling out the newsletter sign up below with your email address.

Exchanges

Watch this short video to help find your best fit!

There are no included exchanges, however you can still send shoes back to get the right fit. If you would like an exchange, you must send shoes back meeting the following criteria in order to get refunded so that you can place a new order. Shoes must be: 

1) Returned unworn, only worn inside and on carpeting without any marks

2) Within the original boxes

3) Label the outer mailing box with the return address that includes the first name and last name connected to the order.

4) Include the order number and email address inside the mailer box. 

5) Postmarked within 30 days from delivery.

International customers are responsible for paying all shipping costs back to our returns facility.

6. IMPORTANT: Email us the receipt with tracking info, in addition to the tracking number typed out into the body of your email for our records. Please also include the answers to the fit questions below under "To Get Your Best Fit in Exchange"

7) Please send back all shoes eligible for a return or exchange via trackable shipping method to the address below:

  • Antonia Saint NY Returns
  • 400 Heller Park Ct
  • Dayton NJ 08810

*All items 40% off or greater can not be returned for a refund. Those items include one exchange if needed in order to find the best fit, and are final sale. If you still return a Final Sale item, there will be an additional handling fee of $16, or one applied at our discretion, if it is sent back in accordance with the return policy detailed here. Refund will be minus any applicable shipping fees.

Most recent 40% off sale: Ran between June 11th and August 27th, 2020. 30% off sale: September 11th onwards.

To Get Your Best Fit in Exchange

Please also send to us the answers to these questions in your email with tracking info as listed in the directions above:

1) Are the toes too tight?

2) Is the shoe, or shoes, too long or short? 

3) Is this a problem for both right and left shoes, or is one good to keep, and you are only sending back one from the pair?

4) What size do you normally wear?

5) Do you have any injuries or bunions that would necessitate you getting a slightly wider or longer shoe on one side than the other?

Returns

You may return eligible shoes* minus shipping fees and a handling fee of $8 which will be deducted from your refund once the returned shoes have been received and processed. Duties, taxes, tariffs and any applicable shipping will not be refunded.

International customers are responsible for paying all shipping costs back to our returns facility.

To request an international return, contact us at the phone/email below to let us know you wish to do this.

Shoes eligible for exchange or refund must be:

1) Returned unworn, only worn inside and on carpeting without any marks

2) Within the original boxes

3) Label the outer mailing box with the return address that includes the first name and last name connected to the order.

4) Include the order number and email address inside the mailer box. 

5) Postmarked within 30 days from delivery. 

International customers are responsible for paying all shipping costs back to our returns facility.

6. IMPORTANT: Email us the receipt with tracking info, in addition to the tracking number typed out into the body of your email for our records. Please also include the answers to the fit questions below under "To Get Your Best Fit in Exchange"

7) Please send back all shoes eligible for a return or exchange via trackable shipping method to the address below:

  • Antonia Saint NY Returns
  • 400 Heller Park Ct
  • Dayton NJ 08810

*All items 40% off or greater can not be returned for a refund. Those items include one exchange if needed in order to find the best fit, and are final sale. If you still return a Final Sale item, there will be a special handling fee of $16, or one applied at our discretion, as this item was not to be returned, and only if it is sent back in accordance with the return policy detailed here. Refund will be minus any applicable shipping fees.

Most recent 40% off sale: Ran between June 11th and August 27th, 2020. 30% off sale: September 11th onwards.

If your returned shoes return to us visibly worn and damaged, we will send you documentation of the damages, and your shoes will be quarantined in order to be refurbished or disposed of properly. If refurbishment is necessary, we will let you know as soon as possible, and a 30% USD refurbishment fee of the cost of each pair at full price will be incurred, plus a handling fee of $8. 

About the handling fees: this is only charged if you do a complete return and don't keep a pair of shoes, and you always have it as a credit on your next order if purchasing a full-price pair.* It goes to pay for the additional costs of picking, packing, shipping (often two times, which we cover for free in the USA for orders over $180), refurbishing and repacking the shoes. 

We wish these services were free, and other giant e-commerce companies makes it seem like they are, but they in fact require labor and time from many people on the journey to getting you shoes that you will love!

We have been looking into removing these fees as we grow, but it's not a simple equation. We pay everyone in our supply chain a fair and livable wage, and as a small business, we want to continue to do so.

We are dedicated to creating solutions for women that are better for her and for the planet, so we hope you'll choose to understand these important fees. So sorry we can't do everything for free, but it's simply because it's actually not free at all.

Note: Exchanges do not incur a handling fee. Only when an exchange results in a return for a full refund for a full-price item will there be a restocking fee. And if you return a full-price item, the restocking fee is given to you a as credit for a future purchase.

If your returned shoes return to us visibly worn and damaged, your shoes may either be sent back to you, or quarantined in order to be refurbished. If refurbishment is necessary, we will let you know as soon as possible, and a 30% USD refurbishment fee of the cost of each pair at full price will be incurred in order to repair the shoes or dispose of them, plus a handling fee of $8.00 USD and any applicable shipping costs.

Thank you for your understanding of these services, and the fees necessary to perform them.

Canceled Orders

To cancel an order, call Customer Service immediately at the number below. Once an item has shipped however, an order cannot be cancelled. If it is shipped, it can either be kept or returned to process a refund, minus any shipping charges and a handling fee of $8.00 USD. This fee can be used as a credit on your account for future purchases just as long as the item was at full price and not discounted.

Any other questions, can also visit our FAQ here.

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