Returns & Exchanges International/Canada/Alaska/Hawaii

If you need USA, and APO/FPO Returns/Exchanges, click here.

International/Canada/Alaska/Hawaii - Exchange & Return Policy

You have 30 Days to return/exchange an item. See below for details and how to submit a return/exchange.

Shipping

Antonia Saint NY currently offers International shipping via our Memphis, TN fulfillment center. International shipping costs (any shipping outside of the USA) will be calculated and displayed in your preferred currency, including all shipping costs from our warehouse in the U.S. to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. 

We offer Economy and Priority shipping options.

We do not offer free shipping to international destinations.

 

Shipping Timeline 

We will share updates directly if we have any changes to the delivery timelines posted. So that you do not miss any updates, please be sure to also add your name to the newsletter by adding your email address to the box at the lower left hand corner of the website page below. 

Exchanges

Watch this short video to help find your best fit!

Customers have one (1) included exchange per order, and additional exchanges are available for additional fees or by placing a new order at antoniasaintny.com. Shoes eligible for exchange or refund must be:

1) Returned unworn, only worn inside and on carpeting without any marks

2) Within the original boxes

3) Postmarked within 30 days from delivery

International customers are responsible for paying all shipping costs back to our returns facility. If you would like to order a new size as an exchange, we will have to process a refund, and then you can place a new order on the website. 

Please send back all items with tracking for an exchange to: 

Antonia Saint NY Returns

4638 E. Shelby Drive 

Memphis, TN 38118

Returns

Before returning for a refund, consider returning for a size exchange: Watch this short video to help find your best fit!

You may return eligible shoes minus a return restocking fee of $36 USD per pair which will be deducted from your refund once the returned shoes have been received and processed. Duties, taxes, tariffs and shipping will not be refunded. International customers are responsible for paying all shipping costs back to our returns facility.

To request an international return, contact us at the phone/email below to let us know you wish to do this.

Please send back all items with tracking to: 

Antonia Saint NY Returns

4638 E. Shelby Drive 

Memphis, TN 38118

If your returned shoes return to us visibly worn and damaged, we will send you documentation of the damages, and your shoes will be quarantined in order to be refurbished or disposed of properly. If refurbishment is necessary, we will let you know as soon as possible, and a refurbishment fee of 30% the cost of the shoes will be incurred, plus the restocking fee of $36 per pair. The restocking fee will be saved on your account as a credit with our store for any future purchases.

About the small restocking fee: this is only charged if you do a complete return and don't keep a pair of shoes, and you always have it as a credit on your next order. It does help our small startup pay for the additional costs of picking, packing, refurbishing and repacking the shoes. 

We wish these services were free, and other giant e-commerce companies makes it seem like they are, but they in fact require labor and time from many people on the journey to getting you shoes that you will love! We have been looking into removing these fees as we grow, but it's not a simple equation.

We pay everyone in our supply chain a fair and livable wage, and as a small business, we want to continue to do so. We are dedicated to creating solutions for women that are better for her and for the planet, so we hope you'll choose to join us. So sorry we can't do everything for free, but it's simply because it's actually not free at all. 

Thank you for your understanding of these services.

Canceled Orders

To cancel an order, call Customer Service immediately at the number below. Once an item has shipped however, an order cannot be cancelled. If it is shipped, it can either be kept or returned to process a refund, minus a restocking fee of $36.00 USD per returned pair of shoes. This fee can be used as a credit on your account for future purchases.

Any other questions, can also visit our FAQ here.

 

 

 

 

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