Exchanges & Returns in the Contiguous U.S.
(Not Including Alaska + Hawaii), and APO/FPO

If you need International Returns/Exchanges or Alaska and Hawaii, click here.

 

If you need an Exchange or Return in the Contiguous U.S., Click Here.

 

Shipping / Exchange & Return Policy

Full Refund if within 14 Days: You have 14 Days to return or exchange any unworn shoes for a Full Refund, minus a return Shipping & Handling Fee of $14.99.

Store Credit if within 30 Days: You have 30 days to return/exchange any unworn shoes* for a new size for a store credit minus a return Shipping & Handling fee of $14.99. See below for details and how to submit a return/exchange.

*Items must be unworn. Final Sale items have no Refunds or Exchanges.

Package Protection Plans are non-refundable. *Antonia Saint NY in not liable for lost, stolen, or damaged packages when packages are not insured. 

Shipping

Antonia Saint NY currently offers four shipping methods for orders within the contiguous U.S., Hawaii, Alaska, and to APO/FPO from our fulfillment center.

Standard                                       FREE for orders $500+
For Orders Under $49                  $6.99

Standard under $500                   $9.99

2nd Day                                        $29.99
Next Day Saver                            $39.99

For Free US Standard Shipping, order value must be $500 or more, and shipping occurs 24 Hours to 3 business days after processing begins, pending availability and credit card verification. Processing may take up to 48 hours, depending on when the order was placed. Orders to APO and FPO addresses ship free by UPS Surepost and are delivered via standard USPS Military Mail to arrive in 30-45 days, depending on where you’re sending them.

For 2nd Day Service and Next Day Saver, orders must be placed prior to 2:00 PM EST Monday-Friday.

Package Protection Plans are non-refundable. *Antonia Saint NY in not liable for lost, stolen, or damaged packages when packages are not insured. 

 

Shipping Timeline

Shipping occurs 24 Hours to 3 business days after processing begins, pending availability and credit card verification. Processing may take up to 48 hours, depending on when the order was placed. Orders to APO and FPO addresses ship free by UPS Surepost and are delivered via standard USPS Military Mail to arrive in 30-45 days, depending on where you’re sending them.

Backorders or Pre-Orders: Will ship just as soon as they are received at the warehouse from our factories in Spain.

We will share updates directly if we have any changes to this delivery timeline. Please also add your name to the newsletter by filling out the email sign up below.

 

Exchanges

 

Customers are given one (1) included exchange per order for all full-price or discounted shoes up to 39% off. 

THIS DOES NOT APPLY TO ACCESSORIES such as inserts, heel grips, heel tips, etc.), in addition to some items* final sale discounted or more (*see below). 

Please Click Here to Begin an Exchange 

Shoes eligible for exchange or refund must be:

1) Returned unworn, only worn inside/on carpeting without any marks,

2) Within the original shoe boxes,

3) Label outer mailer with the return shipping label, 

4) Postmarked within 14-30 days from delivery, per above.

Please send back all shoes eligible for a return or exchange via pre-paid shipping label provided via the link above, or via a trackable shipping method to the address here:

Antonia Saint NY / Fulfillment Center
5166 County Line Rd,
Ste. 219 - 090
Lakeland, FL 33811

Please  Click Here for Exchange or Return.

 

**Final Sale items have no Refunds or Exchanges.

 

To Get Your Best Fit in Exchange

Please also send to us the answers to these questions:

1) Are the toes too tight?

2) Is the shoe or shoes too long or short?

3) What size do you normally wear?

4) Any injuries or bunions that would require a slightly wider or longer shoe on one side than the other?

Returns/Refunds

Before returning, consider a size exchange first. Watch this short video to help find your best fit!

If you do not want to exchange and need a refund, you may return eligible shoes* for a full refund, minus applicable shipping and handling costs of $14.99 per order.

Shoes eligible for a refund must be:

1) Returned unworn, only worn inside/on carpeting without any marks

2) Within the original boxes

3) Label the outer mailer with the return address first and last name for the order

4) With the order number and email address inside the mailer box,

5) Postmarked within 14 Days from delivery

6) Not purchased at a final sale discount.

Please send back all shoes eligible for a return or exchange via a pre-paid shipping label provided via the link above, or via a trackable shipping method to the address below:

Antonia Saint NY / Fulfillment Center
5166 County Line Rd 
Ste # 219 - 090
Lakeland, FL 33811

*Final Sale items have no Refunds or Exchanges. 

Please Click Here to Begin an Exchange 

 

Worn/Damaged Shoes: If your returned shoes come back to us visibly worn and damaged, your shoes will be quarantined in order to be refurbished or taken out of stock. If so, we will send an email to you of the photos of the damage, and a 30% damage fee of the cost of each pair will be subtracted from the refund in order to repair the shoes or dispose of them. Refund will be minus applicable Shipping & Handling fees.

About the return Shipping & Handling fee: This is only passed along if you complete a return and don't keep a pair of shoes. As a company, we take care of the additional costs of picking, packing, and repacking the shoes, in addition to exchange and return shipping as a courtesy to you and so that you can try our technology in person in the comfort of wherever you are.

We wish shipping was free, and other giant e-commerce companies make it seem like it is, but in fact there are very real shipping costs on the journey to getting you shoes that you will love!

We are dedicated to creating solutions that are better for us and the planet we all share, so we hope you'll choose to understand these important fees. So sorry we can't do everything for free, but it's simply because it's actually not free at all.

 

Damages Upon Arrival

If shoes arrive to you and they have been damaged, you must let us know with photos within the first 1-2 days of receiving your order so that we can rule out any damages that could have occurred with wear or storage. Please contact us via email with photos, and we'll be back in touch. 

Canceled Orders

To cancel an order, call or email us during business hours Monday-Friday 8 AM to 5 PM EST. Once an item has shipped, however, an order cannot be canceled. If shipped, it can either be kept or exchanged for no additional fee, or it must be returned to process a refund, minus applicable shipping. 

General Contact Info

Please contact us at hello@antoniasaintny.com if you have any questions. We're here for you!

You can also visit our FAQ here.