US Exchanges & Returns

Returns & Exchanges in the Contiguous U.S.
(Not Including Alaska + Hawaii), and APO/FPO

If you need International Returns/Exchanges or Alaska and Hawaii, click here.

 

If you need an Exchange or Return in the Contiguous U.S., Click Here.

 

Shipping / Exchange & Return Policy

You have 14 Days to return or exchange any shoes for a full refund, (refunds will include a deduction of a return shipping & handling fee of $14.99).

You have 30 days to return any shoes* for a new size for a store credit minus a return shipping and handling fee of $14.99. See below for details and how to submit a return/exchange.

*Items 40% or more off = Final Sale/No Refunds or Exchanges.

Shipping

Antonia Saint NY currently offers four shipping methods for orders within contiguous U.S., Hawaii, Alaska, and to APO/FPO from our fulfillment center.

Economy                                       FREE for orders $250+
For Orders Under $49                   $6.99

Standard under $250                   $9.99

2nd Day                                        $29.99

For Free US Standard Shipping, order value must be $250 or more, and shipping occurs 24 Hours to 3 business days after processing begins, pending availability and credit card verification. Processing may take up to 48 hours, depending on when the order was placed. Orders to APO and FPO addresses ship free by UPS Surepost and are delivered via standard USPS Military Mail to arrive in 30-45 days, depending on where you’re sending them.

For 2nd Day Service, orders must be placed prior to 2:00 PM EST Monday-Friday.

Shipping Timeline

Shipping occurs 24 Hours to 3 business days after processing begins, pending availability and credit card verification. Processing may take up to 48 hours, depending on when the order was placed. Orders to APO and FPO addresses ship free by UPS Surepost and are delivered via standard USPS Military Mail to arrive in 30-45 days, depending on where you’re sending them.

Backorders or Pre-Orders: Will ship just as soon as they are received at the warehouse from our factories in Spain.

We will share updates directly if we have any changes to this delivery timeline. Please also add your name to the newsletter by filling out the email sign up below with your email address.

Exchanges

 

Customers are given one (1) included exchange per order for all full-price shoes (does not apply to inserts, heel grips, heel tips, etc.), in addition to some items* at a discounted cost (*see below). Additional exchanges on full-price items are always available by placing a new order at www.antoniasaintny.com or by calling or emailing us for assistance.

Shoes eligible for exchange or refund must be:

1) Returned unworn, only worn inside/on carpeting without any marks,

2) Within the original boxes,

3) Label outer mailer with the return address, first and last name for order,

4) With order number and email address inside the mailer box,

5) Postmarked within 14 days from delivery.

Please send back all shoes eligible for a return or exchange via pre-paid shipping label provided via the link below, or via a trackable shipping method to the address here:

• Antonia Saint NY / Fulfillment Center
  5166 County Line Rd
  Lakeland, FL 33811
  

  Ste # 219 - 090

Please  Click Here for Exchange or Return.

**All items 40% off or greater can not be returned for a refund or exchange and are final sale.

 

To Get Your Best Fit in Exchange

Please also send to us the answers to these questions:

1) Are the toes too tight?

2) Is the shoe or shoes too long or short? 

3) Is the fit issue for both right and left shoes, or is one good to keep, and you are only sending back one from the pair?

4) What size do you normally wear?

5) Any injuries or bunions that would require a slightly wider or longer shoe on one side than the other?

Returns

Before returning, consider a size exchange first.

If you do not want to exchange, and need a refund instead, you may return eligible shoes* for a full refund, minus applicable shipping and handling costs of $14.99 per order.

Please  Click Here for Exchange or Return.

Shoes eligible for a refund must be:

1) Returned unworn, only worn inside/on carpeting without any marks

2) Within the original boxes

3) Label outer mailer with the return address, first and last name for order

4) With order number and email address inside the mailer box,

5) Postmarked within 14 Days from delivery

6) Not purchased at a discount of 40% or more

Please send back all shoes eligible for a return or exchange via pre-paid shipping label provided via the link above, or via a trackable shipping method to the address below:

• Antonia Saint NY / Fulfillment Center
  5166 County Line Rd
  Lakeland, FL 33811
  

  Ste # 219 - 090

*All items 40% off or greater can not be returned for a refund and are final sale. 

Worn/Damaged Shoes: If your returned shoes come back to us visibly worn and damaged, your shoes will be quarantined in order to be refurbished or taken out of stock. If so, we will send photos of the damage and a 30% damage fee of the cost of each pair will be subtracted from the refund in order to repair the shoes or dispose of them. Refund will be minus applicable shipping fees.

About the return shipping fee: This is only passed along if you complete a return and don't keep a pair of shoes. As a company, we take care of the additional costs of picking, packing, and repacking the shoes, in addition to exchange and return shipping as a courtesy to you and so that you can try our technology in person in the comfort of wherever you are.

We wish shipping was free, and other giant e-commerce companies make it seem like it is, but in fact there are very real shipping costs on the journey to getting you shoes that you will love!

We are dedicated to creating solutions for women that are better for her and for the planet, so we hope you'll choose to understand these important fees. So sorry we can't do everything for free, but it's simply because it's actually not free at all.

Damages Upon Arrival

If shoes arrive to you and you feel they have been damaged, you must let us know with photos within the first 1-2 days of the receipt of your order so that we can rule out any damages that could have occurred with wear or storage. Please contact us via email with photos and we'll be back in touch.

Canceled Orders

To cancel an order, call or email us during business hours Monday-Friday 8 AM to 8 PM EST. Once an item has shipped however, an order cannot be cancelled. If it is shipped, it can either be kept or exchanged for no additional fee, or it must be returned to process a refund, minus applicable shipping. 

General Contact Info

Please contact us at hello@antoniasaintny.com if there are any questions. We're here for you!