Returns & Exchanges in the Contiguous U.S. (Not Including Alaska + Hawaii), and APO/FPO

If you need International Returns/Exchanges or Alaska and Hawaii, click here.

Shipping / Exchange & Return Policy


You have 30 Days to return/exchange an item. See below for details and how to submit a return/exchange.

Shipping

Antonia Saint NY currently offers four shipping methods for orders within contiguous U.S., Hawaii, Alaska, and to APO/FPO from our fulfillment center.

Standard                                       FREE (orders $180+)
2nd Day                                        $44.99
Next Day Saver                            $52.99


For Free US Standard shipping, order value must be $180 or more, and delivery occurs in 3 to 6 business days after processing begins, pending availability and credit card verification. Processing may take up to 48 hours depending on when the order was placed. Orders to APO and FPO addresses ship free by UPS Surepost and are delivered via standard USPS Military Mail and will arrive in 30-45 days, depending on where you’re sending them.

 

Shipping Timeline

Due to the Coronavirus global crisis, shoes may be shipping with a slight delay after being placed. 

We will share updates directly if we have any changes to this delivery timeline. Please be sure to also add your name to the newsletter by filling out the newsletter sign up below with your email address.

 

Exchanges

Watch this short video to help find your best fit!

Customers are given one (1) included exchange per order for all full-price items in addition to some items at a discounted cost*. Additional exchanges are always available by placing a new order at www.antoniasaintny.com or by calling or emailing us for assistance. Shoes eligible for exchange or refund must be:

1) Returned unworn, only worn inside and on carpeting without any marks,

2) Within the original boxes,

3) Label the outer mailing box with the return address that includes the first name and last name connected to the order,

4) Include the order number and email address inside the mailer box,

5) Postmarked within 30 days from delivery.

6) IMPORTANT: Email us the receipt with tracking info, and the tracking number typed out into the body of your email for our records. Please also include the answers to the fit questions below under the title "To Get Your Best Fit in Exchange"

7) Please send back all shoes eligible for a return or exchange via trackable shipping method to the address below:

  • Antonia Saint NY Returns
  • 400 Heller Park Ct
  • Dayton NJ 08810

*All items 40% off or greater can not be returned for a refund. Those items include one exchange if needed in order to find the best fit, which includes free shipping back to you, and are final sale. If you still return a Final Sale item, there will be an additional restocking fee applied at our discretion - per pair - if it is sent back in accordance with the return policy detailed here.

To Get Your Best Fit in Exchange

Please also send to us the answers to these questions in your email with tracking info as listed in the directions above:

1) Are the toes to tight?

2) Is the shoe or shoes too long or short? 

3) Is this a problem for both right and left shoes or is one good to keep, and you are only sending back one from the pair?

4) What size do you normally wear?

5) Do you have any injuries or bunions that would necessitate you getting a slightly wider or longer shoe on one side than the other?

Returns

Before returning, consider a size exchange first. Watch this short video to help find your best fit!

If you do not want to exchange, and need a refund instead, you may return eligible shoes* for a full refund, minus a return restocking fee of $18.00 USD that will be saved on your account (can be used for any future purchases if you purchased that item at full price), and which will be deducted from your refund once the returned shoes have been received and processed.

About the small restocking fee: this is only charged if you do a complete return and don't keep a pair of shoes, and you always have it as a credit on your next order. It does help our small startup pay for the additional costs of picking, packing, shipping, often two times (which we cover for free in the USA), refurbishing and repacking the shoes. We wish these services were free, and other giant e-commerce companies makes it seem like they are, but they in fact require labor and time from many people on the journey to getting you shoes that you will love!

We have been looking into removing these fees as we grow, but it's not a simple equation. We pay everyone in our supply chain a fair and livable wage, and as a small business, we want to continue to do so. We are dedicated to creating solutions for women that are better for her and for the planet, so we hope you'll choose to join us and understand these important fees. So sorry we can't do everything for free, but it's simply because it's actually not free at all.

Note: Exchanges do not incur a restocking fee. Only when an exchange results in a return for a full refund for a full-price item will there be a restocking fee.

If your returned shoes return to us visibly worn and damaged, your shoes may either be sent back to you, or quarantined in order to be refurbished. If refurbishment is necessary, we will let you know as soon as possible, and a 30% USD refurbishment fee from the cost of each pair will be incurred in order to repair the shoes or dispose of them. 

Thank you for your understanding of these services, and the fees necessary to perform them.

Shoes eligible for a refund must be:

1) Returned unworn, only worn inside and on carpeting without any marks

2) Within the original boxes

3) Label the outer mailing box with the return address that includes the first name and last name connected to the order

4) Include the order number and email address inside the mailer box,

5) Postmarked within 30 Days from delivery

Please send back all shoes eligible for a return or exchange via trackable shipping method to the address below:

  • Antonia Saint NY
  • 400 Heller Park Ct
  • Dayton NJ 08810

IMPORTANT: Email us the receipt with tracking info, in addition to the tracking number typed out into the body of your email for our records

*All items 40% off or greater can not be returned for a refund. Those items include an exchange if needed in order to find the best fit, and are final sale. If you still return a Final Sale pair, there will be an additional restocking fee applied at our discretion - per pair - if it is sent back in accordance with the return policy detailed here. 

Damages

If shoes arrive to you and you feel they have been damaged, you must let us know within the first few days of the receipt of your order so that we can rule out any damages that could have occurred with wear or storage. Please contact us via email with photos and we'll be back in touch.

Canceled Orders

To cancel an order, call or email us during business hours Monday-Friday 8 AM to 8 PM EST. Once an item has shipped however, an order cannot be cancelled. If it is shipped, it can either be kept or exchanged for no additional fee, or it must be returned to process a refund, minus a processing fee of $18.00 USD per return transaction. This fee can be used as a credit on your account for future purchases just as long as that item was purchased at full price and not discounted. 

General Contact Info

Please contact us at service@antoniasaintny.com or 833.459.0119 if there are any questions. We're here for you!

You can also visit our FAQ here.

 

 

 

 

 

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