Returns & Exchanges U.S., Hawaii, Alaska, and APO/FPO

If you need International Returns/Exchanges, click here.

Shipping / Exchange & Return Policy

At Antonia Saint NY, we respect and value every customer. Because your trust is important to us, we have a Best Fit Policy where we will exchange your shoes to find a better fit, and make your feet happy.

For orders placed BEFORE March 10, 2020, you have 14 Days to return/exchange an item. See below for details and how to submit a return/exchange.

For orders placed AFTER March 10, 2020, you have 30 Days to return/exchange an item. See below for details and how to submit a return/exchange.

Shipping

Antonia Saint NY currently offers four shipping methods for orders within contiguous U.S., Hawaii, Alaska, and to APO/FPO from our fulfillment center.

Standard                                       FREE
Ground – Signature Required      $16.99
2nd Day                                        $44.99
Next Day Saver                            $52.99


For Free US Standard shipping, delivery occurs in 3 to 6 business days after processing begins, pending availability and credit card verification. Processing may take up to 48 hours depending on when the order was placed. Free US Standard delivery to Hawaii and parts of Alaska may take more than 7 business days. Orders to APO and FPO addresses ship free by UPS Surepost and are delivered via standard USPS Military Mail and will arrive in 30-45 days, depending on where you’re sending them.

 

Shipping Timeline

The Version 2.0 Victoria High Heels and Jane Autumn Flats are in stock, and being delivered to customers daily!

The All Day and Night Block Heels will begin shipping in April 2020.

We will share updates directly if we have any changes to this delivery timeline. Please be sure to also add your name to the newsletter by filling out the newsletter sign up below with your email address.

 

Exchange

Watch this short video to help find your best fit!

Customers are given one (1) included exchange per order. Additional exchanges are always available by placing a new order at antoniasaintny.com or by calling or emailing us for assistance. Shoes eligible for exchange or refund must be:

1) Returned unworn, only worn inside and on carpeting without any marks

2) Within the original boxes

3) Postmarked within 14 days from delivery for orders BEFORE March 10, 2020

OR

Postmarked within 30 Days from delivery for orders AFTER March 10, 2020

***To begin Exchange and request your pre-paid exchange label, reach out to us at the info below to begin an exchange.***

 

Returns

Before returning, consider a size exchange! Watch this short video to help find your best fit!

You may return eligible shoes for a full refund, minus a return restocking fee of $18.00 USD that will be saved on your account (can be used for any future purchases), and which will be deducted from your refund once the returned shoes have been received and processed.

Note: Exchanges do not incur a restocking fee. Only when an exchange results in a return for a full refund will there be a restocking fee.

If your returned shoes return to us visibly worn and damaged, we will send you documentation of the damages, and your shoes will be quarantined in order to be refurbished. If refurbishment is necessary, we will let you know as soon as possible, and a 30% USD refurbishment fee from the cost of each pair will be incurred in order to repair the shoes.

Thank you for your understanding of these services and the fees necessary to perform them.

***To begin your refund request and request your pre-paid return label, reach out to us at the info below to begin a return.***

Canceled Orders

To cancel an order, call or email us during business hours Monday-Friday 8 AM to 8 PM EST. Once an item has shipped however, an order cannot be cancelled. If it is shipped, it can either be kept or exchanged for no additional fee, or it must be returned to process a refund, minus a processing fee of $18.00 USD per return transaction. This fee can be used as a credit on your account for future purchases.

 

General Contact Info

Please contact us at service@antoniasaintny.com or 833.459.0119 if there are any questions. We're here for you!

You can also visit our FAQ here.

 

 

 

 

 

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