Returns & Exchanges in the Contiguous U.S. (Not Including Alaska + Hawaii), and APO/FPO

If you need International Returns/Exchanges or Alaska and Hawaii, click here.

Shipping / Exchange & Return Policy


You have 30 Days to return/exchange an item. See below for details and how to submit a return/exchange.

Shipping

Antonia Saint NY currently offers four shipping methods for orders within contiguous U.S., Hawaii, Alaska, and to APO/FPO from our fulfillment center.

Standard                                       FREE
Ground – Signature Required      $16.99
2nd Day                                        $44.99
Next Day Saver                            $52.99


For Free US Standard shipping, delivery occurs in 3 to 6 business days after processing begins, pending availability and credit card verification. Processing may take up to 48 hours depending on when the order was placed. Orders to APO and FPO addresses ship free by UPS Surepost and are delivered via standard USPS Military Mail and will arrive in 30-45 days, depending on where you’re sending them.

 

Shipping Timeline

Due to the Coronavirus global crisis, shoes may be shipping with a slight delay after being placed. 

We will share updates directly if we have any changes to this delivery timeline. Please be sure to also add your name to the newsletter by filling out the newsletter sign up below with your email address.

 

Exchanges

Watch this short video to help find your best fit!

Customers are given one (1) included exchange per order. Additional exchanges are always available by placing a new order at antoniasaintny.com or by calling or emailing us for assistance. Shoes eligible for exchange or refund must be:

1) Returned unworn, only worn inside and on carpeting without any marks

2) Within the original boxes

3) Postmarked within 30 Days from delivery

Please send back all shoes eligible for a return or exchange via trackable shipping method to the address below:

ASNY Returns 

4638 E Shelby Drive

Memphis, TN 38118-7424

Please Note: Email us the receipt/tracking info for our records

Returns

Before returning, consider a size exchange first. Watch this short video to help find your best fit!

If you do not want to exchange, and need a refund instead, you may return eligible shoes for a full refund, minus a return restocking fee of $18.00 USD that will be saved on your account (can be used for any future purchases), and which will be deducted from your refund once the returned shoes have been received and processed.

About the small restocking fee: this is only charged if you do a complete return and don't keep a pair of shoes, and you always have it as a credit on your next order. It does help our small startup pay for the additional costs of picking, packing, shipping, often two times (which we cover for free in the USA), refurbishing and repacking the shoes. We wish these services were free, and other giant e-commerce companies makes it seem like they are, but they in fact require labor and time from many people on the journey to getting you shoes that you will love!

We have been looking into removing these fees as we grow, but it's not a simple equation. We pay everyone in our supply chain a fair and livable wage, and as a small business, we want to continue to do so. We are dedicated to creating solutions for women that are better for her and for the planet, so we hope you'll choose to join us and understand these important fees. So sorry we can't do everything for free, but it's simply because it's actually not free at all.

Note: Exchanges do not incur a restocking fee. Only when an exchange results in a return for a full refund will there be a restocking fee.

If your returned shoes return to us visibly worn and damaged, we will send you documentation of the damages, and your shoes may either be sent back to you, or quarantined in order to be refurbished. If refurbishment is necessary, we will let you know as soon as possible, and a 30% USD refurbishment fee from the cost of each pair will be incurred in order to repair the shoes or dispose of them. 

Thank you for your understanding of these services, and the fees necessary to perform them.

Shoes eligible for a refund must be:

1) Returned unworn, only worn inside and on carpeting without any marks

2) Within the original boxes

3) Postmarked within 30 Days from delivery

Please send back all shoes eligible for a return or exchange via trackable shipping method to the address below:

ASNY Returns 

4638 E Shelby Drive

Memphis, TN 38118-7424

Please Note: Email us the receipt/tracking info for our records

Canceled Orders

To cancel an order, call or email us during business hours Monday-Friday 8 AM to 8 PM EST. Once an item has shipped however, an order cannot be cancelled. If it is shipped, it can either be kept or exchanged for no additional fee, or it must be returned to process a refund, minus a processing fee of $18.00 USD per return transaction. This fee can be used as a credit on your account for future purchases. 

General Contact Info

Please contact us at service@antoniasaintny.com or 833.459.0119 if there are any questions. We're here for you!

You can also visit our FAQ here.

 

 

 

 

 

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