International Exchanges & Returns
International Returns & Exchanges
If you need USA, and APO/FPO Returns/Exchanges, click here.
Shipping / Exchange & Return Policy
Full Refund if within 30 Days: You have 30 Days to return or exchange any unworn shoes for a Full Refund, minus a return Shipping & Handling Fee of $24.99.
Store Credit if within 30 Days: You have 30 days to return/exchange any unworn shoes* for a new size for a store credit minus a return Shipping & Handling fee of $24.99. See below for details on how to submit a return/exchange.
*Items must be unworn. Final Sale items have no Refunds or Exchanges.
Route Package Protection Plans are non-refundable. By deselecting Route shipping protection, Antonia Saint NY in not liable for lost, stolen, or damaged packages.
Shipping
Antonia Saint NY currently offers International shipping with. International shipping costs (any shipping outside of the USA) will be calculated and displayed in your preferred currency, including all shipping costs from our warehouse in the U.S. to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.
We do not offer free shipping to international destinations.
Exchanges (New Orders)
Customers are given one (1) included exchange per order for all full-price or discounted shoes up to 39% off.
THIS DOES NOT APPLY TO ACCESSORIES such as inserts, heel grips, heel tips, etc.), in addition to some items* at a 40% off discounted cost or more (*see below).
Please Click Here to Begin an Exchange
Shoes eligible for exchange or refund must be:
1) Returned unworn, only worn inside/on carpeting without any marks,
2) Within the original shoe boxes,
3) Label outer mailer with the return shipping label,
4) Postmarked within 30 days from delivery, per above.
International customers are responsible for returning all shipping costs to our returns facility.
6) IMPORTANT: Email us the receipt with tracking info and the tracking number typed out into the body of your email for our records. Please also include the answers to the fit questions below under "To Get Your Best Fit in Exchange"
7) Please send back all shoes eligible for a return or exchange via trackable shipping method to the address below:
Antonia Saint NY / Fulfillment Center
5166 County Line Rd,
Ste. 219 - 090
Lakeland, FL 33811
**Final Sale items have no Refunds or Exchanges.
To Get Your Best Fit in Exchange
Please also send to us the answers to these questions:
1) Are the toes too tight?
2) Is the shoe or shoes too long or short?
3) What size do you normally wear?
4) Any injuries or bunions that would require a slightly wider or longer shoe on one side than the other?
Returns/Refunds
Before returning, consider a size exchange first.
If you do not want to exchange and need a refund, you may return eligible shoes* for a full refund, minus applicable shipping and handling costs of $14.99 per order.
Shoes eligible for a refund must be:
1) Returned unworn, only worn inside/on carpeting without any marks
2) Within the original boxes
3) Label the outer mailer with the return address first and last name for the order
4) With the order number and email address inside the mailer box,
5) Postmarked within 14 Days from delivery
6) Not purchased at a discount of 40% or more
7) IMPORTANT: Email us the receipt with tracking info and the tracking number typed out into the body of your email for our records. Please also include the answers to the fit questions below under "To Get Your Best Fit in Exchange"
Please send back all shoes eligible for a return or exchange via a pre-paid shipping label provided via the link above, or via a trackable shipping method to the address below:
Antonia Saint NY / Fulfillment Center
5166 County Line Rd
Ste # 219 - 090
Lakeland, FL 33811
**Final Sale items have no Refunds or Exchanges.
Please Click Here to Begin an Exchange
Worn/Damaged Shoes: If your returned shoes come back to us visibly worn and damaged, your shoes will be quarantined in order to be refurbished or taken out of stock. If so, we will send an email to you of the photos of the damage, and a damage fee of 30% of the cost of each pair or $100 (whichever is greater) will be subtracted from the refund in order to repair the shoes or dispose of them. Refund will be minus applicable Shipping & Handling fees.
About the return Shipping & Handling fee: This is only passed along if you complete a return and don't keep a pair of shoes. As a company, we take care of the additional costs of picking, packing, and repacking the shoes, in addition to exchange and return shipping as a courtesy to you and so that you can try our technology in person in the comfort of wherever you are.
We wish shipping was free, and other giant e-commerce companies make it seem like it is, but in fact there are very real shipping costs on the journey to getting you shoes that you will love!
We are dedicated to creating solutions that are better for us and the planet we all share, so we hope you'll choose to understand these important fees. So sorry we can't do everything for free, but it's simply because it's actually not free at all.
Damages Upon Arrival
If shoes arrive to you and they have been damaged, you must let us know with photos within the first 1-2 days of receiving your order so that we can rule out any damages that could have occurred with wear or storage. Please contact us via email with photos, and we'll be back in touch.
Canceled Orders
To cancel an order, call or email us during business hours Monday-Friday 8 AM to 5 PM EST. Once an item has shipped, however, an order cannot be canceled. If shipped, it can either be kept or exchanged for no additional fee, or it must be returned to process a refund, minus applicable shipping.
General Contact Info
Please contact us at hello@antoniasaintny.com if you have any questions. We're here for you!